REPAIRS AND SERVICING

 

JEWELLERY REPAIRS

Ensuring your jewellery is in good repair not only ensures it looks its best but can eliminate the possibility of losing precious stones or adding further damage to the setting. Our trained staff have the technical know-how to ensure your piece is treated by experts in the field.

Most work can be done by our in-house jewellers but where this is not possible we use a curated group of master-craftspeople we have worked with for many years.

Any of our stores can receive your timepiece, or you can courier the piece to either our Wellington or Queen St, Auckland stores noting the following details: your name, your address, your phone number, your email address and a brief description of what needs repairing.

 

 

RE-MODELLING JEWELLERY

There are many reasons why you might want to re-model an older piece of jewellery. Retaining the sentimental value of a piece by reusing its elements can be a way to do this. For more information on this process see our Bespoke Experience. This is a process best done in one of our stores and for this reason we do not accept couriered pieces for re-modelling.

 

 

WATCH REPAIRS AND SERVICING

Each of the watch brands for which we are authorised retailers have different procedures for servicing and repairs. Our trained staff have the technical knowledge to ensure that your timepiece will be treated by experts in their field. Some can be serviced here in New Zealand by qualified watchmakers and some must be sent to the makers’ service centres.

When you bring your watch to us our staff will indicate a time frame and cost for a simple repair or service. For more complex issues our staff will provide you with a detailed repair quote once the nature of the problem has been assessed.

For Rolex repairs or servicing, we ask that you read the information below.

Any of our stores can receive your timepiece, or you can courier the piece to our Queen St store noting the following details: your name, your address, your phone number, your email address and a brief description of what needs repairing.